Our carriers are delivering with minimal interruption, but there may be delays caused by increased border controls, cancelled flights strict quarantine regulations and staffing shortage due to the current situation.
We know a lot of you are staying home, we support that, and therefore we offer home delivery in all markets. To ensure that your parcel can be delivered to your door, please make sure that you also provide your door code (if you live in an apartment building) by adding it to your address field.
To avoid unnecessary contact, many delivery partners have waived the requirement of a recipient signature upon receipt. A successful delivery will instead be documented via alternative processes, e.g. deliverer signature or online signature.
All orders are shipped from our factory in London England.
Due to the effects of COVID-19, our carriers are having trouble keeping up which unfortunately means that your order may take a bit longer than usual to be delivered.
The delivery service is provided via Royal Mail but depending on your country the last mile delivery may be carried out in collaboration with your local postal service.
Your parcel is normally delivered straight to your door. If the parcel cannot be delivered, it will either be taken to a service point for pickup or a second delivery attempt will be made the day after.
In some countries you will be able to change delivery method when the parcel is on it’s way. For instance could you choose to have your parcel delivered straight to a service point, to a neighbour, left in a safe place or select a different day of delivery.
Please note that parcels are often delivered during the day, if you are at work we therefore recommend to have the parcel shipped there if possible.
Free shipping will be determined at the checkout based on the item price, discounts or promotion codes.
We offer tracked shipping methods and you can check the status of your package at any time using the link in your shipping notification e-mail you receive once your parcel has left our warehouse in England Please note that it may take up to 48 hours for the tracking status to appear.
omdo STUDIOS insures each purchase that is sent via tracked postage option from the time it enters transit until it is delivered to you. All tracked orders require a signature upon delivery, at which point you become responsible for the shipment. If you specified a recipient other than yourself for delivery purposes, you also accept that the third party’s signature is sufficient proof of delivery and fulfilment by omdo STUDIOS.
If you allowed the carrier to deliver your parcel without signature (e.g. outside your front door), omdo STUDIOS will not take responsibility of the delivery.
TAXES AND DUTIES
Within the UK and European Union orders are shipped on Delivery Duty Paid (DDP) basis, meaning that all taxes and duties are included in the final price.
Outside the UK and European Union orders are shipped on a Delivery Duty Unpaid (DDU) basis, meaning that all taxes and duties are excluded in the final price. Your order may therefore be subject to local taxes and import duties, which are levied by your local customs authority or the used shipping carrier. We are unable to calculate the exact amount in duties and taxes your order might incur, as these charges are imposed directly by the destination country and vary between countries. omdo STUDIOS does not cover any such taxes, duties or related charges. Taxes and duties incurred on refused or unclaimed packages are not covered by omdo STUDIOS.
RETURNS AND EXCHANGES
Customers are obliged to organize and pay for the return shipping. Please note that any potential customs duties and sales taxes are non-refundable by us. .
RETURNING YOUR PURCHASE
To request a return, simply email us at email@example.com with your order number and description the item(s) you want to return and tell us whether you want to do a refund, exchange or complaint. Once the return registration is completed, you’ll receive further instructions of how to return your parcel in your country.
You can exchange any item(s) for another color or size as long as we have it in stock. If you wish to exchange for a different style, we kindly ask you to return the item for a refund and place a separate order for the new garment.
Replacement items are shipped within two working days from when we receive your returned item.
In case you don’t want an exchange you can return any item(s) for a refund. All items are fully refunded and any shipping fees paid are also refunded in case you return the full order. Please note that customers outside of EU are obliged to arrange and cover the return shipping cost and any potential customs duties and sales taxes are non-refundable by us.
Refunds will be processed once the returning goods have been received at our warehouse and passed the inspection, from which point you’ll receive a refund confirmation e-mail.
If you paid by credit or debit card the amount will be transferred back to the account or card used within 5 working days, from the time the return has been processed.
Please note that it can take up to 10 working days for your return to be received and handled at our warehouse and up to 5 more days until the money arrives on your account depending on your chosen payment method.
We accept Paypal, Visa and MasterCard, Credit and Debit globally. In some countries we accept invoice payment after delivery, direct debit and direct transfer and other local payment options.
We do not store any credit card or other financial information. All payments are processed by Shopify/Stripe and Paypal, both PCI certified, encrypted payment systems.
We use the latest Secure Socket Layer (SSL) technology. This encrypts and protects the data you send to us over the internet. If SSL is enabled then you will see a padlock at the top of your browser, which you can click on to find out information about the SSL digital certificate registration.
You will also notice that when you look at the location (URL) field at the top of the browser you will see it begin with “https” instead of the normal “http”. This means that you are in secure mode.